Terms and Conditions of Sale, Delivery, and Operations

BLUEEBUY is operated by Blueeolives Ltd, a company registered in England and Wales (company no. 16863250).

1. Introduction and Company Information

These Terms and Conditions govern the purchase of all products from this website. By placing an order, the customer enters into a legally binding contract with the company.
The company reserves the right to amend these terms at any time. The applicable version will always be the terms published on the date an order is submitted.

Any confirmation email sent upon checkout represents an acknowledgement of receipt, not an automatic legal acceptance of the order.
A binding contract is formed only when the order has been dispatched or prepared for delivery. The company reserves the right to cancel or refuse any order due to pricing errors, inventory shortages, or suspected fraudulent activity, with full reimbursement issued promptly.

Next-Day Delivery: Orders successfully submitted and paid on any day of the week will be delivered on the following day between 2:00 PM and 5:00 PM (14:00 – 17:00 UK time).
Availability: Next-day delivery is subject to stock availability and delivery capacity. If we are unable to meet your delivery slot, we will contact you to arrange an alternative time or a full refund.
Faster Options: Customers who need their order sooner may choose express same-day delivery, as described in section 4.

Customers requiring expedited dispatch may request express same-day or special delivery, subject to stock availability, vehicle capacity, and agreed surcharges.
Within Barnsley: Express same-day orders scheduled for addresses located within Barnsley will be delivered within 1 hour of dispatch confirmation.
Outside Barnsley: Express deliveries to locations outside Barnsley typically take between 2 to 4 hours from dispatch confirmation, depending on exact distance and transit conditions.
Estimated delivery times for express services are provided in good faith. While all reasonable efforts are made to meet these timeframes, times are estimates and may be subject to severe weather, road traffic accidents, or road closures outside our reasonable control.

Deliveries will be made to the specific delivery address provided at checkout. Customers are solely responsible for ensuring address details, postcodes, and contact phone numbers are accurate.
The customer or an authorised representative must be present at the premises during the chosen delivery window to receive and sign for or inspect the goods.
If a delivery attempt fails because no one is present, access is blocked, or the address provided is incorrect, the driver will not leave goods unattended unless explicitly instructed in writing by the customer.
Where re-delivery is required as a result of customer absence or inaccurate details, the company reserves the right to charge a reasonable re-delivery or restocking fee. Any risk of deterioration in temperature-sensitive or perishable goods resulting from a failed first attempt passes to the customer.

All prices are displayed in Pounds Sterling (£/GBP) and include VAT where applicable. Delivery charges are calculated and displayed prior to payment confirmation.
Free delivery: Free next-day delivery applies when the value of goods in a single order is more than £30 after discounts. The threshold is calculated per order and per customer; separate orders cannot be combined. Orders totalling exactly £30 do not qualify. Express or special delivery charges are excluded unless we confirm otherwise.
Payment must be made in full at the time of ordering via our authorised third-party payment gateways. Orders will not be packed or dispatched until cleared funds are received.
In the event of a chargeback, card dispute, or fraudulent payment claim, the company reserves the right to seek recovery of the goods, recover administrative and legal collection fees, and restrict the customer account from future orders.

Damage and Shortage Reporting (48 Hours): Due to the nature of delivery operations and rapid inventory turnover, the customer must inspect all goods upon delivery. Any missing items, visible damage, defects, or incorrect items must be reported to our customer service team within 48 hours of delivery, accompanied by clear photographic evidence and the order number.
Exclusion After 48 Hours: Failure to report transit damage, missing goods, or delivery discrepancies within 48 hours of delivery constitutes full acceptance of the delivery in good order, and no claims for missing or damaged items will be entertained after this period.
Perishable Items: Where orders contain fresh produce, chilled items, or perishable foodstuffs, sales are exempt from statutory cancellation rights once delivered in good condition, and refunds will not be issued after 48 hours under any circumstances.
Statutory Rights (Non-Perishable Consumer Goods): Nothing in these terms excludes or limits statutory consumer rights under the Consumer Rights Act 2015 regarding goods that are inherently faulty or misdescribed.

Risk of loss or damage to the goods passes entirely to the customer upon delivery to the specified address.
Legal ownership (title) of the goods remains with the company until payment in full has been cleared and verified.

The company shall not be held liable for any indirect, economic, or consequential loss, loss of profit, or loss of convenience arising from delays in delivery.
The company is not liable for failure or delay in fulfilling any delivery obligations where such failure arises from events beyond reasonable control (Force Majeure), including acts of God, extreme adverse weather, road closures, civil disruption, utility failures, or sudden vehicle breakdowns. In such cases, the company will contact the customer to arrange delivery at the earliest possible alternative slot.

These Terms and Conditions, and any disputes or claims arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising under these terms.